Customer Journey Map

When you're initiating a project you need to understand the organizational context - where in the customer journey it fits and who could it affect.  With this PDF template, you can have one place to record all the important elements of that context - business areas, customer impact, resources it touches, and systems impacted. 
 
With this information, you'll ensure you have the right people involved and setup your project for success.  That success is contingent on knowing what metrics your trying to improve, how it impacts customers and how it fits in your organization.